Order Policies and Minimum Quantities

Order Processing

• • All orders must be placed at least 48 hours in advance
• • Bulk orders (100+ lbs) require 1 week advance notice
• • Order confirmation will be provided within 24 hours
• • Changes to confirmed orders must be made 24 hours before delivery

Payment Terms and Accepted Methods

Payment Terms

• • Payment is due on a weekly basis
• • For bulk orders, the payment structure can be altered after discussion

Pricing

Pricing for our premium farm-fresh vegetables varies based on seasonal availability, order quantity, and current market conditions. Volume discounts available for bulk wholesale orders.

Delivery and Pickup Policies

Delivery Area Coverage

Our direct-from-farm delivery service covers the Christchurch city.

Quality Guarantee and Return Policy

Return and Refund Policy

• • Quality issues must be reported within 24 hours of delivery
• • Photo documentation required for quality claims
• • Full refund or replacement for verified quality issues
• • No returns accepted for normal aging or customer handling issues

Quality Standards

• • All vegetables inspected before harvest and packaging
• • Proper post-harvest handling and temperature control
• • Clean, sanitized packaging materials
• • Traceability records maintained for all products
• • Regular third-party quality audits

Seasonal Availability Disclaimers

As a family-owned regenerative farm specializing in locally-grown seasonal produce, our vegetable availability is naturally dependent on growing seasons, weather conditions, and sustainable farming practices.

Weather and Growing Conditions

• • Extreme weather may affect harvest timing and availability
• • Drought conditions may limit water-intensive crops
• • Unexpected frost may impact cold-sensitive vegetables
• • Heavy rain may delay harvesting and delivery schedules

Crop Planning and Rotation

Our sustainable agriculture practices include crop rotation and fallow periods to maintain soil health. Some fields may be temporarily out of production as part of our long-term sustainability commitment.

Liability and Insurance Information

Product Liability

• • Fresh produce should be properly washed before consumption
• • Customer assumes responsibility for proper storage and handling
• • Normal variations in agricultural products are not defects
• • Farm inspection welcome by appointment to verify growing practices

Delivery and Transportation

• • Customer responsible for accurate delivery information
• • Delivery delays due to weather or traffic not grounds for compensation
• • Undeliverable orders due to incorrect address subject to redelivery fees
• • Customer must inspect delivery at time of receipt

Limitation of Liability

Sky Growers liability for any claim related to our products or services shall not exceed the purchase price of the specific order in question. We are not responsible for consequential, incidental, or punitive damages.

Questions About These Terms